TLW uses Australia Post for all deliveries.
If the option for 'authority to leave parcel' is selected, Australia Post will leave your parcel at the address provided on your order. Please note that if Australia Post's drivers cannot locate a safe location to leave your parcel a card will be left detailing the nearest Australia Post outlet where the parcel can be collected during normal business hours.
If this option is not selected, parcels will be delivered to the provided address and will require a signature on receipt. It is recommended to provide a work address for delivery if no one is home during business hours. Where no one is home to sign for the parcel, a card will be left detailing the nearest Australia Post outlet where the parcel can be collected during normal business hours.
Orders will be packaged in plain boxes and unmarked for privacy and security. They will be dispatched as soon as payment have been processed. Allow normal postage times for delivery.
Purchases under under 5 kg are charged as a flat fee.
- Standard: $12.20
- Express: $15.70
SHIPPING TIMES - Standard
Melbourne Metropolitan: 1 day
VIC Country: 1-2 days
Darwin Metropolitan: 4 days
Alice Springs: 4-5 days
NT Country: 8-12 days
NSW & ACT
Sydney Metropolitan: 1-2 days
NSW Country: 2-3 days
Canberra Metropolitan: 2-3 days
Perth Metropolitan: 1-2 days
WA Country: 1-4 days
Tasmania: 3-4 days
Brisbane Metropolitan: 1-2 days
South East QLD: 1-2 days
Central QLD: 2-3 days
Far North QLD: 2-4 days
Far North QLD (Islands): 8-10 days
Adelaide Metropolitan: 2 days
SA Country: 3-4 days
Express: Usually next business day for Metropolitan Areas.
HOW LONG DOES IT TAKE?
TLW will dispatch most orders within ONE business day Monday to Friday assuming all items are in stock. All other orders will be dispatched as quickly as possible thereafter. It may be necessary for some orders to be shipped in more than one box from different distribution centres and therefore you may obtain these parcels at different times. You will be notified via email if there are any delays in obtaining any items on your order. Please contact us if you would like an alternative product or other arrangement. Order processing and delivery times may vary in peak times such as Christmas, Valentine's Day, Mother's Day, Father's Day. Contact us for more information.
Most orders will be dispensed and dispatched the same day the actual order is received Monday to Friday. We recommend to allow 7 days for delivery or 10 days in remote areas. Allow extra time in peak delivery times for Australia Post such as the Christmas/New Year and Easter periods and for Public holidays.
CAN I TRACK MY ORDER?
You will get a tracking number so you can locate your package. You can go to the Australia Post website and track your parcel.
All purchases made on the TLW website will be given a tracking code to locate your package. You can go to the AustPost website and track your parcel.
HOW WILL I GET MY ORDER?
Your package will be delivered from Monday to Friday via Australia Post. All orders require a signature upon receipt. If you are not home to receive your package then you need to pick it up from your nearest post office.
DO YOU SHIP INTERNATIONALLY?
TLW is available Worldwide.